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Frequently asked questions

I did not receive the registration confirmation email. What should I do?

Subscription

I forgot my username and/or password, what should I do?

Why don't some members reply to my messages?

Are my email address and phone number visible in my profile?

Do I have to provide proof of identity, domicile and a criminal record?

How do I send my documents?

I can't put my pictures on, how do I do it?

How do I put my account on hold or delete it permanently?

Welcoming house sitters

Is there a need to sign a contract?

Who pays for what?

Who has to pay for common expenses such as electricity, heating, etc...?

Can we use the Internet and/or telephone?

Do I have to pay the house sitters?

Do I have to make a declaration to my insurer?

What happens if a stay is cancelled?

Is it possible to invite friends or family during a stay?

Do owners always have animals to keep?

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