Frequently asked questions
I did not receive the registration confirmation email. What should I do?
I forgot my username and/or password, what should I do?
Why don't some members reply to my messages?
Are my email address and phone number visible in my profile?
Do I have to provide proof of identity, domicile and a criminal record?
How do I send my documents?
I can't put my pictures on, how do I do it?
How do I put my account on hold or delete it permanently?
Welcoming house sitters
Is there a need to sign a contract?
Who pays for what?
Who has to pay for common expenses such as electricity, heating, etc...?
Can we use the Internet and/or telephone?
Do I have to pay the house sitters?
Do I have to make a declaration to my insurer?
What happens if a stay is cancelled?
Is it possible to invite friends or family during a stay?
Do owners always have animals to keep?
You haven't found an answer to your question? Please contact us.